The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

KredosAi, the leader in human-centric, AI-powered customer engagement, today announced the launch of Rich Communication Services (RCS) into full production to enhance contact strategies for past-due ...

The invisible revolution in HVAC operations has begun. The contractors who embrace it will discover that growth no longer ...

Brand experience is often established before consumers engage with a company, and it can have a significant impact on what ...

INVO Underwriting, LLC, a national managing general agency and wholly owned subsidiary of IDC Management, has partnered with Input 1 to implement its Digital Payments platform. This collaboration ...

If you're a captive agent and you've been thinking about going independent, you're not alone. Many agents in the business ...

The Linux Foundation announced at the Open Source Summit in Denver that it will now host the Agent2Agent (A2A) protocol.

The accomplishment was elite enough that Ford Motor CEO Jim Farley personally showed up July 8 to present it to Jim Seavitt, owner of Village Ford.

Behind every successful AI transformation is a sharp strategy and at Microsoft, that strategy is being driven by a powerhouse ...

The interior of one of Rivian's "spaces," which the company claims offer no-hassle, no-pressure opportunities to experience ...

With AI at the data level, you can use that model to do a lot of the work, and then apply vector search on top of that.

Intapp is a leading provider of AI-powered solutions for professional services companies. Click here to find out why I rate ...