Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

Global technology partner Stefanini excels in Workplace Services Satisfaction Rankings Stefanini Group, a global leader in ...

Global technology partner Stefanini excels in Workplace Services Satisfaction RankingsBRUSSELS, March 27, 2025, a global leader in technology solutions and a trusted innovation partner, has been named ...

Industries are constantly changing and evolving because of the increasing customer demand for speedy and reliable as well as ...

SATO began measuring customers’ likelihood of recommending the company (NPS) in 2018, and the most recent results are the best in SATO’s history. In the 2024 customer satisfaction surveys, SATO’s Net ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for lasting customer relationships.

Since then, I've become much more comfortable communicating about culture and with the reality that matches what I'm ...