Dutch retailer Jumbo has reported a 3.7% increase in turnover to €5.8 billion the first half of its financial year.

This is the 15th consecutive quarter that ZINFI has been named a Leader by G2, reflecting both the consistency of its ...

CSATOne company exceeded 92% of its CSAT targets and another earned a 96% retention rate focusing on customer satisfaction. Want results like that?Read 'Unlock the Secret to Higher Customer ...

May brought a slight cooling in customer sentiment across the UK’s financial services sector. While the figures remain strong ...

Key Points There is no question that Total Quality Management requires significant metrics to track. The good news is ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

OPFI's customer-first model, AI-driven approvals and top satisfaction scores set it apart in alternative lending.

From “strategic” to “service” and “journey” NPS, companies are finding new and inventive ways of giving them the numbers they ...

Angi’s first quarter saw a sharp year-over-year revenue decline, but results exceeded Wall Street’s expectations, leading to a positive market reaction. Management attributed performance to the ...

Cresta is arming Brinks Home with proactive knowledge about why customers are calling and which behaviors have the biggest impact. As a result, Brinks Home has increased its NPS by 30 points and ...