Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Language barriers have long posed challenges in the global e-commerce landscape, often hindering seamless interactions ...

The Charlotte-Mecklenburg Police Department was honored as the 2025 "Organization of the Year" for its innovative "CMPD ...

Navigating poor customer service can feel like being stuck in ... using a little bit of creativity to fight back against poor communication and endless fees. Read on for the full scoop!

Do you feel increased pressure from customers on providing good customer service? Customers may be more demanding, but there is a good reason. Good communication and customer service skills are ...

Bad customer service is any communication or experience where a consumer feels as though they are let down. This includes negative experiences, such as long wait or hold times, not being able to ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the intimacy.

You can't call Frontier Airlines to book a flight or fix travel issues anymore. The Denver-based carrier has gotten rid of its customer service phone line. "Our Customer Care function recently ...

Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Recent experiences with One Communications (OC), formerly GTT, show that they need to revamp their Customer Service design to become more efficient and highly responsive when a customer is having ...

MISSOULA, Mont., October 14, 2024--(BUSINESS WIRE)--Blackfoot Communications is thrilled to announce its recognition as the recipient of the prestigious 2024 Customer Service and Support ...