Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

QuickLift Dumpster Rentals is expanding its operations to cover a larger area in New York and Connecticut. This growth allows ...

With the changing dynamics of business communication, the convergence of Conversational AI (CCAI), chatbots, and  Rich ...

Clear, transparent and empathetic messaging can help buyers — both B2C and B2B — understand the necessity behind price ...

All-in-one hosted PBX and Unified Communications platform delivers a feature-rich, highly secure and reliable experience – ...

US-based communications company Twilio is helping utilities companies around the world optimise their customer service by using AI voice assistants ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

Language barriers have long posed challenges in the global e-commerce landscape, often hindering seamless interactions ...

Have you ever been pleasantly surprised by a purchase or customer service experience where the provider went above and beyond ...