Customer service management systems can also be leveraged by public sector and charitable service organizations to store donor information, constituent details, service requests and case management.

Anything relative to a customer is valuable in a CRM system, including personal customer information and demographic data. Notes and attachments can capture the details of a service call, customer ...

AI chat systems automate routine customer service tasks, freeing up human agents to focus on more complex issues. Additionally, these systems can handle a large volume of inquiries simultaneously ...

(As if you need me to tell you this, if you're even a quasi-frequent flyer!) But Delta has now deployed a new system based on natural language understanding intended to comprehend customer speech ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated. ... No system, AI-driven or otherwise, ...

El Paso Water is implementing a new customer information system beginning in March. The new customer information system is expected to offer customers multiple self-service options, in both ...

Cubic Transportation Systems empowers transit operators with real-time passenger information to improve service quality and enhance transit rider experience October 01, 2020 07:02 AM Eastern ...

T-Mobile’s new customer service system has been in the works for years, Legere said. It will eliminate the robotic systems that generally start customer service calls, such as “press one for ...

Cubic Transportation Systems empowers transit operators with real-time passenger information to improve service quality and enhance transit rider experience “Not only does Cubic’s system ...