Pennsylvania-based Pitt Ohio uses electronic data interchange via its website to accept shipment requests in an automated way ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the brands that win.

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service overhaul.

Northwest Plumbing, Heating & AC is expanding its services, aiming to better cater to both residential and commercial ...

For example, with embedded tools in place, AI can forecast demand patterns and suggest order schedules, helping avoid ...

Service as a software flips the traditional SaaS model. Instead of simply providing tools for people to use, it delivers ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

TxTag user accounts are now managed by HCTRA, powered by Quarterhill's advanced technology, for improved operational efficiency.This transition ensures a ...

The biggest bank in the US, JPMorgan, will begin charging financial technology companies for a typically free service.

Service Relationship Management (SRM) platform Decisiv has introduced two new versions of its Discovery Management Reporting systems. New is a no-cost ...

NPS scores are under stress, because digital companies like Netflix and Uber have set a new standard for customer experience ...