Pennsylvania-based Pitt Ohio uses electronic data interchange via its website to accept shipment requests in an automated way ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the brands that win.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Service as a software flips the traditional SaaS model. Instead of simply providing tools for people to use, it delivers ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

Moontalk, based in Oulu in northern Finland, has been developing a range of user-driven services that clarify corporate ...

The biggest bank in the US, JPMorgan, will begin charging financial technology companies for a typically free service.

Service Relationship Management (SRM) platform Decisiv has introduced two new versions of its Discovery Management Reporting systems. New is a no-cost ...