Focusing on AI technology instead of on the work people do can backfire, leading to erosion of financial benefits and ...

Datapath appointed Craig Childs as senior regional sales manager for the Midwest U.S. region. He brings expansive audio ...

In the fast-paced world of customer service handling complex or technical inquiries came be daunting task. However, with the right approach these challenges can be transformed into opportunities ...

This article breaks down some GitHub security best practices, including everything you need to know to maintain compliance ...

Why retention, not acquisition, builds real profit. By Samuele Barrili If you are the owner of a waste management company, ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into ...

Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

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