ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, streamlining contact center operations, and enhancing customer interactions. In a ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.