ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, streamlining contact center operations, and enhancing customer interactions. In a ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

With tools like flowcharts, diagrams, or mapping apps ... can also help you align and balance your workflow with your customer expectations, service standards, and business goals.

In addition to being a runnable CLI tool, D2 can also be used to produce diagrams from Go programs. For examples, see ./docs/examples/lib. This blog post also demos a complete, runnable example of ...

There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...