A customer success model uses foresight to avoid intense interactions — so much foresight, in fact, that it starts before your first interaction with a customer.

Instead, The Bow Tie Model and associated Recurring Revenue Operating Model provide step-by-step blueprints for sales and customer success teams in SaaS and other B2B recurring revenue ...

This model can also prove problematic for long-term growth if churn is too high, so it's crucial to check in and make sure your customer success model is the right fit at each growth phase.

Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. The customer success profession was born in 1996, when ...

Dealers can learn more about the Customer Success expanded service model and the Customer Success Dashboard by visiting the CDK Global booth #5479N in the North Hall, Moscone Center at the 2019 ...

Company adds new finance and CX leaders, launches a dedicated Customer Success and Support function to elevate the customer journey News provided by Model N Jul 09, 2025, 9:00 AM ET ...

Why traditional account management falls short The conventional customer success model, while valuable for retention, often lacks the sophisticated orchestration needed for strategic growth.

Winning by Design (WbD), a B2B revenue consulting and training company, launched a new Customer Success (CS) Operating Model and has updated multiple courses across its global Revenue Academy. The new ...