Now, think about an organization without any customer success. Who will encourage customers to form habits? To me, that is exactly what customer success is all about -- helping customers develop ...

Prior to launching Customer Success at your organization, what post-sale model was in place to help keep customers engaged? In many instances, there’s a sales role responsible for the relationship.

The hallmark of a customer success model done right is to be a solution provider, consultant and advocate for a customer within your business and their business for the long term. With a great ...

Understanding the Big Picture of Customer Needs A company's customer success model can either be its greatest asset or biggest downfall during a precarious economy. If your company truly views ...

You may or may not assign account managers to each of these customers; they could be handled in a pooled model. In any case, you’re likely to exercise more of a just-in-time customer success ...

A customer journey model requires every touchpoint to be combined into one big picture. Once you have your journey model squared away, you should focus on measuring its success. What’s your go ...

But to really change your customer success program, these individual gains must add up to something else: an aggregated maturity model. Appel's team has accomplished this, via publicly-shared graphics ...

Winning by Design (WbD), a B2B revenue consulting and training company, launched a new Customer Success (CS) Operating Model and has updated multiple courses across its global Revenue Academy. The new ...

SAN FRANCISCO--(BUSINESS WIRE)--CDK Global, Inc. (Nasdaq: CDK), a leading retail automotive technology company, today announced a comprehensive and enhanced service model – Customer Success ...

--(BUSINESS WIRE)--Winning by Design (WbD), the leader in accelerating and optimizing recurring revenue for B2B organizations, is launching a new Customer Success (CS) Operating Model and has ...