This is what effective operational processes need. However, they can also be barriers to creating customer-centric thinking and because they create siloed thinking and ‘tunnel vision’. For ...

A customer transformation programme has one goal: to increase Customer Salience within an organisation. To do that we need to make a deliberate plan to build awareness, influence key people, increase ...

Baltic animation makes the most of ‘Flow’s success, as 'Karmic Knot,' 'Adult Bedtime Stories,' 'Born in the Jungle' loom on the horizon.

International schools like Gobelins (France), Sheridan College (Canada) and the Animation Workshop/VIA University College (Denmark) also produce some of Hollywood’s leading animators, while ...

But in reality, most large organizations struggle to innovate — not because they lack creative talent, but because their ...

Key takeaway: AI should augment human capabilities, not replace them. Companies that blindly automate everything risk losing their brand identity and customer trust. Lesson 4: Long-Term Thinking Wins ...

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(Image sourced via Allianz) Allianz is one of the world’s leading insurance companies - and it is in the midst of expanding its use of Celonis to try and more deeply understand its processes, in order ...

Customer experience (CX) is one of the key investments for businesses in 2025 as it is key to sustaining business growth. As of 2024, the APAC CX market is worth an estimated US$120 billion, with ...