With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Rely on communication, trust, and community to build that relationship. Finding and nurturing customer loyalty is vital to long-term success and is top of mind for every business. But in an ...

One of the most effective ways to do this is by delivering exceptional customer experiences. Yet, according to Forrester ...

State Farm customers across California are preparing for a drastic rate hike that takes effect on June 1. California’s ...

Walmart, which ended some of its diversity programs earlier this year, said it and other companies’ positions are “subject to heightened scrutiny from consumers, investors, advocacy groups and public ...

The Fast Company Impact Council is a private membership community of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Members pay annual ...

Australians who say they have been left stranded overseas and broke after their travel agency collapsed have now been told ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...

GoodRx customers who typically receive emails about prescription drug deals and refill reminders from the company saw something very different in their inboxes this week. GoodRX sent a notice to ...