Failed deliveries aren’t just logistical errors; they’re moments of broken trust, and trust is the currency that keeps ...

The shift from relevance to attractiveness is more than a technological upgrade; it’s a fundamental transformation in how retailers connect with their customers. Those who embrace this shift will not ...

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major ...

When most people think of ecommerce, they picture an online storefront, digital shopping carts, and promotional emails.

Quick commerce is reshaping the rules of goods delivery for MSMEs. A new survey shows small enterprises in India are ...

Alcatel has partnered with Flipkart to launch its “Make in India” smartphones across e-commerce and quick commerce platforms, ...

The rise in the Delhivery share price came after the company announced on April 5 that it had signed a definitive agreement ...

FlexFactor, a provider of real-time payment decline recovery solutions, this week announced a partnership with OpenPath, a ...

Banks that shift from service providers to financial enablers will drive stronger customer loyalty and engagement. A well-defined “Customer Experience Proposition,” or CXP, helps banks create ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...