As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In a significant move to bolster its global delivery capabilities, HCLTech announced the establishment of a new tech center in Hyderabad, aiming to create 5,000 new job opportunities. This decision ...

Your next job starts here. A woman captures a video of her colleagues during a hectic hour. Image: @kgodisoselwana Source: TikTok Call centre offices are often bustling with activity as agents handle ...

Discover the best call center training software this year ... for agents to quickly grasp the tools they need to do their job. For example, they can rapidly accelerate software-specific knowledge ...

Surprisingly, AUD/USD traded on the defensive on Thursday, briefly breaking below the 0.6200 support despite the inconclusive Dollar and a solid jobs report in Oz. Next on tap Down Under will be ...

The BJP and AAP are at it again with new posters weeks ahead of the Delhi assembly elections. While the BJP has taken a 'ghoshna mantri' jibe at the AAP, the ruling party has asked who will be the ...

State agencies held discussions on Friday to propose urgent measures to tackle rampant online fraud and call centre gangs. Representatives of the National Broadcasting and Telecommunications ...

AAP supremo Arvind Kejriwal Friday called the Ayushman Bharat health scheme the "biggest scam" in the country after the Supreme Court stayed a high court order that had asked the Delhi government ...

UK Industrial Fusion Solutions (UKIFS) announced today (16 January) that the three construction partners selected for the next stage of its procurement process are: The overall value of the job ...

A man has issued a stark warning against calling the number on a missing person poster - saying it could ... I worked in a shelter for years and people would call around looking for someone.

Below, learn more about competency-based job profiles, their benefits, examples, and how they can enhance hiring. What is a Competency-Based Job Profile? A competency-based job profile is a document ...