In my work as a customer service trainer and advisor, I've seen the power of this leadership approach enhance great performance time and again. When you help your team understand why their work ...

Good customer service is important. Not only is it an effective way of gaining new customers, but those who are satisfied with their purchase and the customer service they have received are more ...

Creating a great customer service experience involves more than simply resolving issues—it’s about ensuring every touchpoint leaves customers feeling valued, understood, and satisfied.