Yet, while many organizations recognize the value of keeping customers, far fewer appreciate the full spectrum of losses that ...

Opinions expressed are those of the author. A great customer service experience can make or break a brand. One often overlooked part of that experience is how representatives sound. Accents play a ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive ...

High ROI is a reality if you have a CRM solution in place. A fully integrated CRM can help your business make even more money ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

Shares in AJ Bell soared on Friday as it revealed a jump in customer numbers and hit a new record amount of assets under ...

Frank Bisignano said he has no current plans to institute further reductions in force and hopes to use AI to make the ...

The best motorway services in Great Britain have been ranked in a Which? survey that puts Gloucester services at the top.

A new deal between Georgia Power and state regulators would lock in base rates for three years ...

This is the third consecutive year that The Breakers Palm Beach resort was included on the list compiled by Fortune and Great ...