Customer expectations have never been higher, so how do you keep up with the growing and changing demands of your customer market? In a recent Hubspot survey, 88% of respondents said customers ...

9 Secrets to Getting Great Customer Service. How to reach a rep by phone and have your problems solved—stat. By Beth Braverman. October 26, 2023. Illustration: Francesco Ciccolella ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Providing great customer service online is far easier when you know your market inside and out. Strive to understand the best practices of businesses that operate similar companies in your space.

Creating extraordinary customer service and customer experience is dependent on how you inspire and train your customer-facing teams. As I've discovered through my consulting work transforming ...

Good customer service is critical to business success, ensuring brand loyalty one customer at a time. Recent innovations have focused on automating customer service systems, but the human element ...

Great customer service can enhance a brand's reputation, while poor service can damage it. Friendly staff and quick problem-solving are key. What do you expect as a customer?

Great customer service is rarely a mistake; it’s usually a priority of those in charge. Kudos to Mr. Allen and his staff for prioritizing customer service to their customers, the taxpayers.

Which factors contribute most to great and terrible experiences when customers contact businesses? To find out, Oracle and Ascend2 surveyed 5,053 people around the world between the ages of 18 and 80 ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

ISPs say there’s no need for new customer service rules; everything is great. If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their ...

Good customer service is important. Not only is it an effective way of gaining new customers, but those who are satisfied with their purchase and the customer service they have received are more ...