Shep Hyken is a customer service/CX expert ... has an impact on either their internal customer or external customer—or both. 5. Scott McKain, bestselling business author and award ...

Recently, I compiled ten favorite customer service quotes for this column ... for our outside customers as well as our internal customers. 2. “Do unto your employees as you want ...

My work as a customer service consultant has made clear that ... but to start talking about your employees as “internal customers” and extending that language so it applies to the company ...