Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives ... Verizon's new internal software was created by feeding nearly ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

“We had a lot of needs. I would say that I guess personally, what I was expecting [was] maybe a little bit more internal development, which is a good lesson certainly heading into next ...

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ...

Today, I want to revisit the importance of internal customer service. Your internal customer service is as important as your customer-facing customer service. If your internal customer service is ...

Generative AI, which came to prominence when Microsoft (MSFT.O), opens new tab-backed OpenAI launched the viral ChatGPT chatbot in late 2022, is seen as a game-changer for the customer-service ...

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said.

Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft laid off more than 1,000 employees over the past week, primarily in customer service and sales roles ... according to internal messages shared with Insider. One internal post about ...