The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

When an AI agent joins forces with a human customer experience representative, the real-time results are impressive.

By looking at the patterns of today's market recovery, we can get a clearer picture of the broader evolution taking place ...

We are putting out as much capacity as we possibly can,” CEO Safra Catz said during a Wednesday earnings call.

Departmental deal could nearly triple Bristolian outfit’s annual revenue, as CEO says growth is built on solid foundations ...

Christians remain the largest religious group, and Muslims grew the fastest from 2010 to 2020. Read how the global share of ...

Liverpool has an abundance of popular shops based in the city centre, as well as in towns and retail parks across the wider ...

In 2022, Europe experienced the biggest diphtheria outbreak in the region in 70 years, and authors writing yesterday in the ...

Diphtheria outbreak in Western Europe affecting migrants and homeless underscores importance of vaccination and awareness ...