Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Rubio is the second senior Trump official in recent months to fall victim to AI voice impersonation, following a May incident involving Chief of Staff Susie Wiles.

But AI is lacking in one critical workplace quality: soft skills.  “Soft skills are highly transferable skills that power most of our day-to-day interactions — things like collaboration, ...

Chinese artificial intelligence startup Moonshot AI released a new open-source AI model on Friday, joining a wave of similar ...

Dealerships have dominated service and repair for heavy equipment for decades, but independent third-party companies are ...

Vision is a uniquely personal aspect of health, and everyone can have different experiences with care.Although presbyopia ...

As college tuition continues to climb and AI transforms the workforce, many Americans are reconsidering the traditional four-year degree path. Last week, we looked at how over a third of Gen Z ...

Zero-click search is killing traditional TOFU content. Brands that adapt with original data and real insights won’t just survive, they’ll stand out.

Many artificial intelligence stocks are expensive right now but not Alphabet or ASML. Alphabet has many irons in the fire to ...

Reid Hoffman defends exorbitant AI talent compensation, citing the potential for revolutionary breakthroughs. Meta's ...

Using generative AI tools such as ChatGPT to help with networking may seem counterintuitive. Networking, first and foremost, is about interacting with humans — so much so that, while experimenting ...

Job-seeking impostors, including deepfakes, are exploiting the remote work trend, defrauding U.S. companies and potentially ...