Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Rubio is the second senior Trump official in recent months to fall victim to AI voice impersonation, following a May incident involving Chief of Staff Susie Wiles.

Chinese artificial intelligence startup Moonshot AI released a new open-source AI model on Friday, joining a wave of similar ...

Dell CEO Michael Dell has cautioned Meta about potential internal cultural clashes arising from its aggressive AI talent ...

Dealerships have dominated service and repair for heavy equipment for decades, but independent third-party companies are ...

Analysts' consensus estimates are for a 20% increase in Lumentum's revenue this year to $1.6 billion. Importantly, its top-line growth is expected to remain solid next year as well, thanks to the ...

Jens Petry and Tom Gassmann of Squire Patton Boggs explore the extent to which AI can play a role in dispute resolution, ...

Vision is a uniquely personal aspect of health, and everyone can have different experiences with care.Although presbyopia ...

Zero-click search is killing traditional TOFU content. Brands that adapt with original data and real insights won’t just survive, they’ll stand out.

Reid Hoffman defends exorbitant AI talent compensation, citing the potential for revolutionary breakthroughs. Meta's ...

Using generative AI tools such as ChatGPT to help with networking may seem counterintuitive. Networking, first and foremost, is about interacting with humans — so much so that, while experimenting ...

Job-seeking impostors, including deepfakes, are exploiting the remote work trend, defrauding U.S. companies and potentially ...