WEST READING, PA — Customers Bank, a subsidiary of Customers Bancorp (NYSE: CUBI), has unveiled its first annual Net Promoter ...

"If you have ever had a customer-service experience where you were politely asked to rate the interaction with a '9 or 10' score, you have encountered NPS," Kevin Church writes. (iStock) ...

The National Pension Service of Korea (NPS) through its strategic partnership with US-based Townsend Group has agreed to ...

American Airlines Group (NASDAQ:AAL) may be looking to get more competitive with its peers. The airline is planning to test complimentary inflight Wi-Fi on three routes (Charlotte to Raleigh, North ...

UnitedHealth, the healthcare organization, has made the Net Promoter Score (NPS) a key metric not just for marketing, but for its entire business. The Net Promoter Score (NPS) – a 14-year-old metric ...

Already billed as a potential blockbuster, Amgen and AstraZeneca’s Tezspire has turned in strong clinical data in chronic ...

Ben Haley, Senior Research Manager, Explori Media Ltd stated: "The transition of ICE and iGB Affiliate from London to ...

The NPS measures how likely customers are to recommend ... in sustainability despite a positive customer satisfaction metric. The focus on travel experiences, while touted as a growth segment ...