Customers don’t need you to classify their feedback perfectly. They need you to understand their problems and solve them ...

How Vodacom is adopting GenAI By Adrian HinchcliffeJohannesburg, 10 Mar 2025Nkululeko Thangelane, group executive head: big data, AI and ML, Vodacom. Many organisations are struggling with adopting ...

Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial met ...

Broadvoice, a leading global customer experience technology provider, announced that its CCaaS solutions, which include the ...

Inspirato Incorporated, a luxury vacation club, has announced its impressive 2024 Net Promoter Score (NPS) of 71, reflecting strong customer satisfaction and loyalty. The NPS measures how likely ...

Churn is not the result of a single catastrophic event. It is the culmination of a series of frustrating, value-draining ...

Yet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis of how they incentivise their employees), without questioning whether those ...

The National Pension System (NPS) is among two key retirement schemes in India. The other one is the Employee Provident Fund (EPF), which employees and employers are required to contribute to ...

Visakhapatnam, Mar 24 (PTI) Lucknow Super Giants skipper Rishabh Pant felt his bowlers could have done the basics better at ...

The Central Pension Accounting Office (CPAO) has issued new guidelines to ensure timely pension to retired employees of the National Pension System (NPS). In an Office Memorandum (OM) issued on ...

From April 1, 2025, all central government employees (except the armed forces) will get the option to choose from two pension schemes — the National Pension System (NPS) and the Unified Pension ...