Market regulator SEBI has proposed allowing startup founders to hold employee stock options (ESOPs) even after the company ...

CX programs need to leverage more advanced quantitative analytics to drive action, increase financial impact, and prepare for ...

The promoter denied that Kim had forcefully demanded a badminton court be set up. Read more at straitstimes.com.

CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve customer satisfaction, loyalty and retention.

In today’s competitive market, customer loyalty is no longer guaranteed. Research shows that 70% of consumers worldwide have ...

IndusInd Bank reassured investors that its Rs 1,500-1,600 crore derivatives loss will be managed effectively. Shares plunged ...

Gensol Engineering share price was down 4% to Rs 308 on the NSE in Monday's intra-day trade after the promoter of the company ...

Inspectors evaluate every aspect of a laboratory’s operations, from testing procedures and equipment maintenance to ...

Lower-rank police personnel lack periodic training and vested interests by seniors plus political compulsions act as ...

Business leaders swear by NPS as the ultimate measure of CX performance, but does knowing a number lead to better business decisions? The problem? Customers know their responses are just data points.