Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

I'm a customer experience consultant and customer service trainer. Things have been looking bright for customers of Office Depot since last year, when the business messaging startup, Quiq ...

Sponsor Message When customers call the airline's now-defunct customer service line, they hear a prerecorded message telling travelers about the other options they have for contacting the airline.

Learn More Mobile messaging is the cornerstone ... Such bots can be used if a human customer service agent isn’t available, to help route a query to the correct representative, to troubleshoot ...

LAS VEGAS, NV / ACCESSWIRE / January 12, 2021 / Winners, Inc. (OTC PINK:WNRS) subsidiary VegasWINNERS, Inc. announces the launch of its text messaging service with Prompt.io to provide its ...

For about an hour on Tuesday night, Citibank customers trying to phone the company were met with the same odd message in place of a polite automated service operator: "Hello world. Weasels have ...

We called the airline’s customer-support line ... customer service on Twitter and Facebook amid agent shortages and increased wait times. KLM, which was fielding 50,000 Facebook messages ...

Ooredoo has announced a new digital communication channel for customers to get in touch when they need help or advice with ... can use the popular online messaging service – WhatsApp – to ...