Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Text S.A. is essentially growing beyond its legacy LiveChat into a more cohesive AI customer-engagement suite. Click here to ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

You've likely encountered SMS messages, even if you didn't know it. Here's how they work—and why scammers love them.

From streamlining service interactions to enabling real-time feedback analysis, GenAI has great potential to help companies ...

A family-business turned AI startup based in Hertfordshire can digitise your voice and turn you into a voice agent ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.