Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

NORTHAMPTON, MA / ACCESS Newswire / May 27, 2025 / GoDaddy Photo (L-R): Jillian J. GoDaddy Guide & Bridgette Baldwin The Hive ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the intimacy.

Discover how four-line phone systems offer reliable, simultaneous call handling and how they integrate cloud communications ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less about people and more about processes.

Adidas warns customers of a data breach involving contact information accessed through a third-party service provider. No ...

Closing the digital gap in convenience retail means offering technology solutions that support mom-and-pop shops, not ...

The new self-checkouts are expected to help deter shoplifting, but some customers have mocked the new system | ITV National News ...

Microsoft is experimenting with new APIs to link the web to assistive technologies, widening the reach of our code.

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers ... including compensation to help businesses recoup power-outage-driven losses.

This data then connects to AI features within other platforms, such as tone analysis and messaging feedback. The CRM also helps each agent suggest the customer's next steps, with the company ...