Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Text S.A. is essentially growing beyond its legacy LiveChat into a more cohesive AI customer-engagement suite. Click here to ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

You've likely encountered SMS messages, even if you didn't know it. Here's how they work—and why scammers love them.

From streamlining service interactions to enabling real-time feedback analysis, GenAI has great potential to help companies ...

A family-business turned AI startup based in Hertfordshire can digitise your voice and turn you into a voice agent ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's ...

The plan to link Facebook-owned messaging systems and make them inter ... the woes did not negatively impact the bottom line. Facebook reported $16.9 billion in revenue for the fourth quarter ...

Personalization is one of the most evergreen customer engagement priorities—and challenges—we hear from brands. We were writing about personalization back in 2015, and 10 years ...