As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Personalized customer service goes beyond addressing customers by their names or asking how their day is going. In today’s data-heavy marketplace, personalization means leveraging customer and ...

Improve Customer Satisfaction Score – One of the biggest benefits of personalized CX is that it increases Csat and loyalty. For example, concierge service makes the customer feel like the call ...

To support its rapid, global growth, SharkNinja is embracing solutions that will scale support and service ... delivery of more personalized shopping experiences for each customer.