The company said the proposals, which are subject to consultation, are down to more people using its digital services to contact its support team. Sky expects the number of customer service calls ...

Sky customers can complain by calling 0333 7591 018, or by writing to Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.

Sky, the owner of Sky News ... and more digital customer service. "Our customers increasingly want choice, to speak to us on the phone when they need us most and the ease of managing everyday ...

The company expects the number of calls taken by its customer services centres ... “match and surpass phone support in ease and efficiency”, including in its Sky app, text-based chat and ...

HUNDREDS of Sky broadband ... and phone service is not repaired after two full days of no service. You won't be compensated if it's for less time than this. If you're a mobile customer and you ...

though the option to call a phone number 24/7 will remain. Sky says this will make customer service faster and more seamless, and the company hopes to offer a “choice [of] flexible contact ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online ... chat and emails - and to be able to contact them 24 hours a day. As well as upgrading ...