Tennessee baseball will host a Knoxville Regional final on Sunday. Here is how to watch, including time, channel, TV schedule ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations. Eighty-three ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

Pitch Perfect Solutions is about to hire its 1,000th employee. What makes this milestone interesting is how the company reached it without having an office. Boris Shvarts founded Pitch Perfect ...

A former NYPD traffic safety officer and the owner of a call center that targeted accident victims both pleaded guilty this week in a bribery scheme that federal officials said exploited people ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

Engage AI Complete is a new premium tier of its Engage AI software for call centers - uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

LA VERGNE, Tenn. (WSMV) - The La Vergne Police Chief believes a baby may have died due to their caretaker being afraid to call emergency services due to his immigration status. RELATED COVERAGE ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...