Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

In an interview with David Sacks at the All-In Summit, the Salesforce CEO was asked if AI had reached a level where people speaking to customer support could tell if it was a human or an AI agent.

is lightyears beyond the helpfulness of the typical human-based frontline technical support desk of many major companies. As such tools get more intelligent and better at synthesizing information ...

Founded by Zhang and Ashwin Sreenivas, Decagon provides companies with an AI-powered customer support platform that they claim mirrors human capabilities. Its solution seems to be resonating with ...

GUEST OPINION : A two-tiered approach to customer service, comprising AI and human agents, can simultaneously produce support and brand-building outcomes. Customer service is the way most ...