Customer service reps are supposed to make it easy for customers to get the help they need. However, Verizon reps seem to be ...

J.D. Power data from 2024 and 2025 suggests that customers prefer fixed wireless internet, specifically 5G or 4G LTE, over ...

OMAHA, Neb. (WOWT) - Cellphone dropouts can be expected in rural areas but customers of one carrier in West Omaha are frustrated. Verizon customers who are also neighbors in the Stonehenge subdivision ...

That’s why we continue working diligently to research and evaluate traditional TV services, helping our readers find the best ...

If you think your cellphone bill is too high, you're probably right. Many people are overpaying for cellphone service, but ...

Now, however, social media and other forms of technology are beginning to radically reshape the customer service landscape, giving consumers powerful new tools to solve problems and make ...

The AI in use at Verizon and elsewhere has made incredible strides in the last couple of years, said Rob Walker, Pegasystems general manager of customer engagement. However, hallucinations still ...

Storch was incensed. Nothing was resolved. She believed she should not lose out because Verizon’s system is unable to honor ...

SARATOGA SPRINGS, N.Y. (WNYT)- Verizon said cell phone service in Saratoga has been upgraded ahead of the Belmont Stakes which begins on June 4. “Verizon’s new cell site provides enhanced ...

The city of Dallas awoke to a blanket of fog this morning, with visibility dropping to a quarter mile or less in certain areas, prompting the National Weather Service in Fort Worth to issue a ...