Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

Newly appointed President of Global Customer Operations at ServiceNow, Paul Fipps, outlines why the vendor believes its ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

Crypto exchange Coinbase has said that it will reimburse customers that lost funds due to a recent data breach, and is also setting aside a $20 million reward for information leading to the arrest and ...

Just over two years after it reopened under new management and a fresh identity, The Beacon hotel on Ocean Avenue has ceased ...

Big-data company Informatica LLC is jumping into agentic artificial intelligence at the deep end, unleashing a wave of new AI ...

Business Insider's Seed 40 list celebrates the top women early-stage investors who provide crucial support to budding ...

The Indiana Office of Technology shared a statement on its website Tuesday morning, saying “IOT is aware of a Spam Email ...

Sky customers are facing a frustrating morning as the broadcaster's service continues to experience widespread disruptions.

As part of a broader app update, Airbnb on Tuesday introduced a new feature that allows travelers to book services and ...

HGS Interactive is an AI-first digital agency, a part of Hinduja Global Solutions (HGS), with over a decade of experience in ...

That’s why Comcast is focusing on more simple and transparent packaging, while continuously looking for ways to maximize ...