Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service ... these forward-looking statements at some point in the future; however ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

Paul Smith, president of field and customer operations at ServiceNow, added: “This collaboration brings together the power of ServiceNow’s AI platform ... some time viewed the ability of ServiceNow to ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

When looking to buy affordable Italian TikTok likes, there is no 'best' site in absolute terms. Each platform has its ...

Pharma’s direct-to-consumer platforms are having ... it is challenging to navigate some of these digital platforms. Half of respondents complained of having to use multiple platforms in order to ...

Convergent charging platform upgrade is the final stage in the Bulgarian operator's platform modernization program, providing ...

BERLIN & NEW YORK--(BUSINESS WIRE)--Parloa, an innovator in Agentic AI for customer ... Agent Management Platform for enterprises.” Parloa’s AI technology is trusted by some of the world ...

Artificial intelligence (AI) is no longer some far-off, futuristic concept. It's a reality of modern day that's already ...

Zelle, the popular peer-to-peer payment platform, is experiencing an outage that is causing payment problems for customers at some banks. DownDetector, which lets users track outages, shows a spike in ...

Just over two years after it reopened under new management and a fresh identity, The Beacon hotel on Ocean Avenue has ceased ...