In a digital landscape where attention spans are shrinking, distractions are constant, and competition is fierce, startups don’t have it easy. To survive, let alone succeed, businesses must find ...

You might think you're talking to a customer service rep for a car insurance company, a bank or a utility. But are you really ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and ...

By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

You might think you're talking to a customer service rep for a car insurance company, a bank, or a utility. But are you really? Or is it a scam?

A sophisticated hacker group known as Scattered Spider began targeting major airline systems in a series of cyberattacks, ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request ...

Applicability of sales and use taxes on digital products may in some cases hinge on the elusive definition of a computer ...

Do CX platforms really improve engagement? They can, but I doubt if all of them do. A good customer experience (CX) platform will coordinate with different systems and ensure that customer ...

The next-gen AI customer service platform Sobot Aims to Deliver Intelligent yet More Human-like Service AI has quickly become central to digital transformation in customer service. According to ...