Seasonal changes can present businesses with a number of challenges, whether it’s a busy period with increased customer ...

New products for the hospitality industry and the latest career moves, mergers and acquisitions from suppliers.

The current environment echoes the difficult decisions many organizations confronted during the onset of the COVID-19 ...

Business leaders should view agents as valuable collaborators that can be deployed on demand to perform specific roles in support of human workers.

Workforce management challenges facing administrators can seem daunting, but a people-first strategy can offer a path forward, a report says.

Workforce management startup Rippling People Center Inc. has raised $450 million in additional funding, multiple publications reported today. The Series G round didn’t have a lead investor.

The American workforce is undergoing big changes, driven by economic trends, technology and evolving expectations ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was ...

A workforce management solution that enables your selected approach is required, as are updated processes for managing the process. Your company's HR department will likely need to be brought into the ...

to consolidate their HR systems and provide a unified solution for workforce management. The implementation of Dayforce will streamline Hubexo's people operations across more than 2,400 employees ...