The PUC staff began looking into Xcel Energy’s customer service when the agency’s consumer affairs department reported getting a number of complaints. The staff reported that in 2024 ...

Xcel will have to build less infrastructure to generate or distribute energy. That means fewer costs are passed onto Coloradans. “These changes in customer behavior can help to significantly ...

Xcel Energy, Colorado’s largest electricity provider, is having increasing difficulty answering customer calls, sending out bills and keeping the lights on, according to two reports by state utility ...

DENVER — The Colorado Public Utilities Commission (PUC) revealed Thursday that Xcel Energy's automated system auto-disconnected about 100,000 customer calls last year — approximately one in 10 ...

Xcel Energy, Colorado’s largest electricity provider, is having increasing difficulty answering customer calls, sending out bills and keeping the lights on, according to two reports by state ...

The Colorado Public Utilities Commission has been investigating Xcel Energy's persistent power outages and lapses in customer care for ... Xcel’s required outage log. Both businesses and ...

Xcel Energy is under a performance improvement plan of sorts. The Public Utilities Commission (PUC) has requested data from Xcel after learning about customer service phone call disconnections, bills ...

Xcel Energy customers are experiencing more power outages for a longer period, according to an investigation by the Colorado Public Utilities Commission. Trump administration signs minerals deal ...

Xcel Energy Inc., through its subsidiaries ... as well as transports customer-owned natural gas. In addition, the company develops and leases natural gas pipelines, and storage and compression ...

The Minnesota Wild and the City of St. Paul have scaled back a proposal to renovate the arena at Xcel Energy Center and ... improve player and customer experiences at the arena, and welcome ...

The Independence Institute’s hydrogen analysis shows that upgrading infrastructure costs could exceed $70,000 per natural gas customer ... According to Xcel Energy’s 2024 resource adequacy ...