Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

Amazon's customer service phone number is 1-888-280-4331, which is live 24 hours a day, seven days a week. Like most major retailers, Amazon prefers that you use one of its automated customer ...

The Customer Rage Study found that people are referred to a different contact 75 percent of the time they reach out to a company to complain, with customer satisfaction dropping each time.

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

Anyone whose phone number is just one digit off from a popular restaurant or community resource has long borne the burden of ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...