The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

The Customer Rage Study found that people are referred to a different contact 75 percent of the time they reach out to a company to complain, with customer satisfaction dropping each time.

The day we chatted by phone, Nofziger said she was monitoring the helpline and had already heard of two consumers who had run into customer service-related scams where crooks pretended to be from ...

Some consumers called a fake Cash App customer support phone number, according to the Consumer Financial Protection Bureau, and were instructed by the fake Cash App customer service ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

Winners of the 2025 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from March 7 through March 31, with the ...

According to a report by American software company ServiceNow, Singaporeans spent more than 30 million hours on hold with customer service last year. The inaugural study, which surveyed 1,030 ...

From home visits from the COO to having its own in-house technicians, Prism+ is winning hearts and awards. Read more at straitstimes.com. Read more at straitstimes.com.