Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a Microsoft Teams certified headset.

The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI ...

Most of the RCS/iOS18 excitement is about Android and iOS users getting better interop. This is nice, but the real excitement is how brands will leverage RCS.

Today, Zoom and Mitel announced a strategic partnership to integrate Mitel’s flagship UC platforms with Zoom Workplace. This unified communications and collaboration (UCC) solution addresses the ...

Today, Salesforce announced new AI agent features in Slack – i.e., Salesforce Agentforce is available within Slack – and that a new ‘Salesforce channel’ in Slack will connect Salesforce CRM records to ...

There are four key areas where communication tech pros can beef up their security protocols. See what they are and how to reduce your security risks.

Today, Salesforce unveiled Agentforce, a suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing, and commerce.The decade old Einstein platform, and the ...

It’s a story AWS shared about its own 5G APIs. The wireless providers have been on this quest for some time. There’s the GSMA Open Gateway initiative to provide a framework of common network APIs ...

In this week’s No Jitter Midroll (NJM), we focus on one aspect of ServiceNow’s Xanadu platform update: AI Agents.“With ServiceNow AI Agents, we are announcing our vision to leverage AI agents that can ...