Market research firm J.D. Power released a series of surveys comparing national banks. One in Charlotte stands out.

Customers last year were not pleased with Bank of America and its many fees ... according to the American Customer Satisfaction Index. The Charlotte, N.C., company now trails all of its major ...

Bank of America Corp., the fifth largest bank in the Albany, New York, area came in dead last on the American Customer Satisfaction Index, a customer-satisfaction survey published by ACSI LLC of ...

Charlotte-based Bank of America, tied again this year with Chase Bank at the top of the national banks category. But both banks slipped 1% in customer satisfaction with a new score of 80 compared ...

Bank of America fell to a new 10-year low in the American Customer Satisfaction Index released yesterday. BofA received a score of 66, down three points and lowest among the largest banks ...

Wells Fargo and Bank of America — two institutions which control nearly 30 percent of the Tampa Bay banking market combined — were dead last in customer satisfaction, while smaller banks ...

Bank of America's customer satisfaction level fell to its lowest in more than a decade, lagging other major US banks as well as credit unions, according to a nationwide survey of bank customers ...

Regional banks and a recent national entrant into the Southeast banking market received the highest customer satisfaction scores in the 2022 J.D. Power rankings. Meanwhile, Bank of America Corp ...

Bank of America Corp. was the only one of 12 banks in a recent J.D. Power survey with a below-average rating in retail customer satisfaction in New England. In terms of the study, the rating is a ...

Here are the rankings assigned to Charlotte’s big three banks, Wells Fargo, Truist and Bank of America. The American Customer Satisfaction Index Survey released results on how participants feel ...