As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

This disconnect isn’t rare—it’s structural. We’ve built a customer service industry on the promise of care, while optimizing it for efficiency. Companies talk about being “customer ...

Report] Discover how leaders are maximizing their CX using 3 top AI trendsAI continues to rewrite customer service rules and the smartest companies aren't waiting to catch up. They want to get ahead ...

However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried ...

I needed to return a package and had been driving around with it on my passenger seat for about a week. I went by an actual store, but it was crowded because of the holidays. I passed a UPS drop ...