Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

This blog specifies some industry standards for the top call center Key Performance Indicators (KPIs). Most call center managers know the need to track KPIs to assess the efficiency and ...

Call centers have one of the highest turnover rates of any industry, but call centers sometimes also perpetuate a cycle of high employee attrition rates. A high turnover not only puts a strain on ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out ...

Phone calls are far from obsolete; Invoca’s 2025 Call Conversion Industry Benchmarks Report reveals that 37% of phone leads ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

given the threat of generative AI on the underlying call center/BPO industry employment outlook. Five9's primary offering segments include the following: However, the call center/BPO market ...

She’s worked at Blue Cross for four years and in the call center industry for 17. Above those postcards are copies of compliments from some of the thousands of calls she’s fielded over the years.

Bloomberg says Philippine call centers are the country’s biggest source of private sector jobs and sectoral contributor to GDP. However, it faces an uncertain future amid rapid AI advancement.