As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its artificial intelligence assistant was doing the equivalent work of 700 ...

However, those familiar with the exploitation that happens within the foreign call center industry believe if the tech proves to be successful, the workers won't have much of a choice.

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Some analysts believe investors are wary of the long-term impact of AI on the traditional call center model. The rise of AI-powered chatbots has already shaken the industry. Concerns regarding the ...

The software comes as the call center industry faces challenges from the rise of AI chatbots. Last year, Teleperformance experienced a significant drop in share prices after Swedish fintech firm ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...