Does the concept of artificial intelligence intimidate you? Or do you figure it won’t have much impact on your life, so why bother learning about it? Well, AI is definitely ...

The new sales channel enhances nationwide reach and scales revenue, complementing its direct store delivery (DSD) ...

Phonely, Maitai and Groq achieve breakthrough in AI phone support with sub-second response times and 99.2% accuracy, enabling ...

Acquisition expands CallMiner’s platform with native voice and text AI virtual agents, empowering organizations with a seamless path to analytics-driven automation WALTHAM, Mass.--(BUSINESS ...

The new Cyber Security and Resilience (CS&R) Bill aims to address this challenge. Announced in the King’s Speech in July 2024 ...

Customer-support services provider TaskUs Inc. negligently failed to protect the personal information of nearly 100,000 people after a March data breach hit the Coinbase Inc. cryptocurrency exchange, ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can ...

Global cloud-based contact center software provider TCN EU has announced a new partnership with Vector International, a leading office supplies company based in Romania. Vector Direct, headquartered ...

Victim service organizations and their supporters say there’s fear and deep uncertainty about the future of Justice Department funding.