ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce three ...

New and expectant mothers are facing confusion and chaos as they try to use Tricare health insurance, which covers members of the military and their families.

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

The CyberGuy explains why healthcare organizations are vulnerable to hackers after there have been a half dozen data breaches ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

"This is a critical step in our journey to leadership and market disruption," said Sprinklr President and CEO, Rory Read. "The focus today is to make Sprinklr Service customers successful with their ...

To achieve the benefits of intelligent automation, enterprises and IT service providers should adopt intelligent change ...

ACT Wins Four Stevies for Excellence in Sales & Customer Service, Omnichannel Solutions, and Use of Data & AnalyticsPhiladelphia, ...

It’s the latest flare-up in hospital system brawls where Piedmont Medical Center has long handled responding to 911 calls in the county.

WESTBOROUGH, Mass., April 03, 2025--eClinicalWorks®, the largest ambulatory cloud EHR, today announced that United Digestive has selected healow® Genie – a first-of-its-kind, EHR-agnostic, AI-powered ...