The software company SAP successfully leveraged AI tools to begin selling to the small and medium enterprises (SMEs) market, ...

CRM Buyer spoke with QueryPal CEO Dev Nag about how AI-driven CRM tools cut costs, improve support efficiency, and elevate ...

Email has gotten complicated. Is the platform your email team is using equipped to handle it? The post Is your email platform ...

Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

National Email Day is a prime opportunity to reflect on the lessons professionals have learned over the years in the ...

By working with Antsomi, a regional marketing technology company with clients in Asia Pacific, and implementing Antsomi CDP ...

Reports Q4 revenue $12.560M vs $10.595M last year. Hermann Luebbert, Chief Executive Officer and Chairman of Biofrontera Inc. (BFRI), stated, ...

For the past several years, the grocery industry has been in the middle of a tech-driven whirlwind—one that has changed the way retailers operate and engage with customers. Mobile apps connect ...

Segment your sales team by market to maintain focus while scaling. Ensure each team member specializes in a single niche, preserving deep expertise and relationships. Expand only when revenue and ...

Companies experience changes as they grow. Here are tips to build retention-focused, customer success teams at every stage.

Retentioneering: product analytics, data-driven CJM optimization, marketing analytics, web analytics, transaction analytics, graph visualization, process mining, and behavioral segmentation in Python.